USA + Canada eSIM

JetSim Return & Refund Policy

Return & Refund Policy — United States

At JetSim, we strive to provide a seamless connectivity experience. If you encounter any issues, we are here to help.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The SIM/eSIM has not been activated or used.
• The service cannot be delivered due to a verified technical issue.

The following cases may be reviewed and approved on a case-by-case basis:

• The plan has been used, activated, or expired but did not meet expectations.
• Issues related to device incompatibility, incorrect installation, or user error.

Non-Refundable Items

• SIM card cost is non-refundable.

Refund Process

Approved refunds will be issued to the original payment method.

A SIM card fee will be deducted from all applicable refunds.

Processing time may take 5–10 business days depending on your payment provider.

Important Notes

• Customers are not required to return physical SIM cards.
• For eSIM refunds, the eSIM must be deleted from the device before processing.
• Our team may request additional information for troubleshooting before approving a refund.
• We reserve the right to review each case individually and determine eligibility accordingly.

Return & Refund Policy — Canada

At JetSim, we are committed to ensuring a reliable and convenient service experience.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The SIM/eSIM has not been activated or used.
• The service cannot be delivered due to a verified technical issue.

The following cases may be reviewed and approved on a case-by-case basis:

• The plan has been used, activated, or expired but did not meet expectations.
• Issues related to device incompatibility, incorrect setup, or user error.

Non-Refundable Items

• SIM card cost is non-refundable.

Refund Process

Approved refunds will be issued to the original payment method.

A SIM card fee will be deducted from all applicable refunds.

Processing time may take 5–10 business days depending on your payment provider.

Important Notes

• Physical SIM cards do not need to be returned.
• For eSIM refunds, the eSIM must be deleted from the device before processing.
• Additional information may be requested for troubleshooting purposes.
• We reserve the right to review each case individually and determine eligibility accordingly.