Frequently asked questions

You will receive your JetSim shortly after placing your order. However, there is an additional step: you must complete a form to have your JetSim issued. Visit this link to complete the process. Please note that Amazon may take a day or two to finalize your order. For faster delivery, we recommend purchasing directly from our website, where your JetSim will be issued immediately.

If you order directly from our website, your JetSim eSIM QR code will be delivered instantly via email—no physical package required. However, if you purchase from a marketplace like Amazon, you will receive a printed guide with instructions on how to access your JetSim.

JetSim offers a refund in cases where the service cannot be used due to trip cancellations or device compatibility issues.