USA + Canada eSIM

Money-Back Guarantee

We are committed to ensuring your satisfaction with our services. If you are unable to use the service due to device compatibility issues or unforeseen trip cancellations, we offer a full refund. Your trust and confidence are our top priorities.

JetSim Return & Refund Policy

Return & Refund Policy — United States

At JetSim, we strive to provide a seamless connectivity experience. If you encounter any issues, we are here to help.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The SIM/eSIM has not been activated or used.
• The service cannot be delivered due to a verified technical issue.

The following cases may be reviewed and approved on a case-by-case basis:

• The plan has been used, activated, or expired but did not meet expectations.
• Issues related to device incompatibility, incorrect installation, or user error.

Non-Refundable Items

• SIM card cost ($1 USD) is non-refundable.

Refund Process

Approved refunds will be issued to the original payment method.

A $1 USD SIM card fee will be deducted from all applicable refunds.

Processing time may take 5–10 business days depending on your payment provider.

Important Notes

• Customers are not required to return physical SIM cards.
• For eSIM refunds, the eSIM must be deleted from the device before processing.
• Our team may request additional information for troubleshooting before approving a refund.
• We reserve the right to review each case individually and determine eligibility accordingly.

Return & Refund Policy — Canada

At JetSim, we are committed to ensuring a reliable and convenient service experience.

Eligibility for Refunds

Refunds may be considered under the following conditions:

• The SIM/eSIM has not been activated or used.
• The service cannot be delivered due to a verified technical issue.

The following cases may be reviewed and approved on a case-by-case basis:

• The plan has been used, activated, or expired but did not meet expectations.
• Issues related to device incompatibility, incorrect setup, or user error.

Non-Refundable Items

• SIM card cost ($1 CAD) is non-refundable.

Refund Process

Approved refunds will be issued to the original payment method.

A $1 CAD SIM card fee will be deducted from all applicable refunds.

Processing time may take 5–10 business days depending on your payment provider.

Important Notes

• Physical SIM cards do not need to be returned.
• For eSIM refunds, the eSIM must be deleted from the device before processing.
• Additional information may be requested for troubleshooting purposes.
• We reserve the right to review each case individually and determine eligibility accordingly.